Develop your leadership

SESSION 1 | MASTERING ASSERTIVENESS FOR EFFECTIVE COMMUNICATION

A. BALANCING SELF-ASSERTION AND EMPATHY

• Discussion of participants’ everyday situations regarding their ability to assert themselves and to oppose,

• As a group, definition of the stakes and binary “yes/no” consequences during decision-making and its communication,

• Building the Yes <> No axis on the Self-assertion <-> Empathy axis,

• Discovery of and work on the 3rd dimension, assertiveness, making it possible to move beyond a binary relationship to build value together,

• Setting up action plans to listen, convince, and engage interlocutors.

B. KNOWING HOW TO LISTEN

• Role-play scenario setup,

• Work on identifying harmful listening behaviors,

• Discovery of the room for maneuver available in response to harmful listening behaviors,

• Implementation of concrete action plans to streamline communication when faced with harmful listening,

• Work on active listening to inspire trust.

C. MANAGING CONFLICT IN THE HEAT OF THE MOMENT

• Conflict-management simulation,

• Discovery of the 6-point methodology: From emotional to rational,

• Rephrasing exercise,

• Putting immediate feedback into practice in a difficult situation.

SESSION 2 | GAINING THE BUY-IN OF YOUR TEAM MEMBERS

D. STIMULATING ENGAGEMENT THROUGH EMOTIONAL INTENTIONS

• Not being afraid: Definition of the theme, understanding, and concrete actions to implement

• Knowing how to say no: Definition of the theme, understanding, and concrete actions to implement

• Keeping a critical mind: Definition of the theme, understanding, and concrete actions to implement

• Knowing how to decide: Definition of the theme, understanding, and concrete actions to implement

E. IDENTIFYING WEAK SIGNALS

• Verbalization of the manager’s 2 legs: what collaborators are allowed to do (supportive leg) vs what is expected of collaborators (demanding leg)

• Sharing the 3 axes: Collective / Productivity / Behavioral

• Matrix-based definition of each participant’s Essentials

• Sharing the 3 Alert levels: Alert / Alarm / Crisis

• Mirror workshop for verbalizing weak signalsPaired discussions and challenge of best practices by the facilitator(s)Identification of information channels

• Feedback on the co-construction carried out, learnings, and definition of possible corrective actions.

F. UNDERSTANDING AND ANTICIPATING SOCIAL DYNAMICS

• Presentation of the socio-dynamic matrix

• Examples of social dynamics immersing participants in different professional environments

• Discovery of the influence of strong stakeholders on hesitant stakeholders

• Definition of an influence strategy