Discover and master the manager's toolbox
This program is designed to provide all types of managers (from new managers to seasoned managers) with the key skills and tools they need to excel in their role and become effective, inspiring leaders. They learn how to respond to different stakeholders, define their own profile, and develop their leadership skills to inspire their colleagues. They also complete practical exercises and case studies that encourage them to optimize their negotiation strategy, identify their individual motivations, and develop active listening. To communicate as effectively as possible with their teams, they will work through feedback situations, conflict management, and emergency scenarios.
To prepare for the training
Theoretical content, text excerpts, and examples of communication messages will be shared with participants to ensure they have a minimum knowledge base. Discussions may also take place with the trainers in order to assess each participant’s context and level.
Training objectives
Be able to use the Managers' toolbox
Learn to develop your teams' skills and take a step back, thanks to these 16 tools
PROGRAM
Discover and master the manager's toolbox
Session 1 - Creating a climate of trust and defining one’s profile
A. Creating a climate of trust
Discovering through experimentation the dilemma between competition and cooperation
Practical approach to reciprocity, the forgiveness process, and situational intelligence
Discovering the importance of reputation, its influences, and how to maintain it
Learning techniques to move from competition to cooperation in trust
B. Defining one’s communication profile
Discovering the characteristics of the 6 lenses (Six Thinking Hats theory, de Bono)
Building one’s own communication profile
Learning to identify other people’s profiles
Learning to adapt according to the situation to create a common language with other people
Session 2 - Being inspired and mastering commercial communication
A. Being inspired and inspiring
Screening of Simon Sinek’s TEDx talk video on golden circles
Learning the theory of golden circles
Individual and group workshops to formalize participants’ why, how, and what
B. Mastering commercial communication
Role play using a simulation or based on everyday negotiations
Sharing and putting into practice the benefit/advantage/feature trio
Exercise in repeating an oral presentation of a commercial offer
Session 3 - Preparation and anchoring in negotiation
A. Preparing a negotiation
Role play using a tailor-made simulation
Personalized debriefing of participants’ results
Discovering the 10-point preparation grid
Preparing upcoming negotiations based on participants’ proposals
B. Mastering anchoring in negotiation
Role play through competition on anchoring
Presentation of the value proposition grid
Discovering the difference between high initial position, target, and fall-back
Working on identifying non-negotiable points
Building a coherent value proposition
Session 4 - Negotiation principles and motivations
A. Negotiating: the main principles
Role play using a tailor-made simulation
Co-constructing the 7 main principles of negotiation based on participants’ results
Discovering the mechanics of principled negotiation
B. Understanding the motivations of an interlocutor
Defining the 7 buying motivations
Working on key words to identify one’s own motivations
Identifying the motivations of one’s interlocutor
Adapting one’s speech to the interlocutor through a personalized role play
Session 5 - Positions and additional sales techniques
A. Anticipating positions in negotiation
Role play using a tailor-made simulation
Personalized debriefing of participants’ results
Learning the strengths and weaknesses of the 4 positions
B. Succeeding in an upsell and a cross-sell
Running a tailor-made simulation of upselling/cross-selling negotiation
Discovering the concepts of cross-selling and upselling
Working on the ability to identify needs and value-added levers
Working on the ability to sell an additional service
Working on the ability to sell a higher-end product or service
Role play based on participants’ everyday situations
Session 6 - Listening and self-assertion
A. Knowing how to listen
Role play
Working on identifying harmful listening patterns
Discovering the possible room to maneuver in response to harmful listening
Setting up concrete actions to streamline communication when faced with harmful listening
Working on active listening to inspire trust
B. Knowing how to say no
Discussion of participants’ everyday situations regarding their ability to assert themselves and to oppose
As a group, defining the stakes and the binary “yes/no” consequences when making a decision and communicating it
Building the yes <> no axis on the self-assertion <-> empathy axis
Discovering and working on the 3rd dimension, assertiveness, allowing one to move out of a binary relationship to build value together
Setting up action plans to listen, persuade, and engage one’s interlocutors
Session 7 - Advanced strategies and creativity
A. Preparing a negotiation
Role play using a tailor-made simulation
Personalized debriefing of participants’ results
Discovering the 10-point preparation grid
Preparing upcoming negotiations based on participants’ proposals
B. Being creative in negotiation
Role play using a tailor-made simulation
Personalized debriefing of participants’ results
Discovering the zone of possible agreement and working on BATNA to find creative solutions
Preparing possible alternatives based on participants’ future negotiations
Session 8 - Conflicts and feedback
A. Managing conflicts in real time
Discovering the 6-point methodology: from emotional to rational
Role play for conflict management
Listening and paraphrasing exercise
B. Giving constructive feedback
Discovering feedforward
Discovering the feedback matrix
Putting it into practice with everyday examples
Session 9 - Mapping and social dynamics
A. Building a map
Presentation of different maps of social dynamics and places of influence
Discovering infographic mapping tools
Gathering and organizing information
Building a map by participants
B. Understanding and anticipating social dynamics
Presentation of the socio-dynamic matrix
Examples of social dynamics immersing participants in different professional environments
Discovering the influence of strong actors on hesitant actors
Possibility of building participants’ own socio-dynamic matrix linked to a current project in their company
Session 10 - Time and priority management
A. Managing priorities
Co-constructing the matrix with participants, identifying “polluting” activities based on participants’ feedback from experience
Setting up concrete corrective actions based on participants’ everyday reality
B. Being “efficient” with the laws of time
Experimental role play of the 7 laws of time
Definition of the laws and concrete illustration based on common situations and situations specific to participants’ professions
Setting up corrective actions to counteract the influence of the laws of time
Our teaching methods
We aspire for as many people as possible to have the freedom to act and fulfill themselves thanks to our innovative and collaborative training programs. We therefore offer truly memorable learning experiences, putting pace, the desire to learn, and people at the heart of the method.
Our credo: to build on expertise and innovative formats, capable of engaging all the ways our participants learn. Our approach is based on the 7 existing types of intelligence, to reach and leave a lasting impression on everyone.
At Seven, you have access to content that is always at the cutting edge and prompts action, as well as tools that guarantee an immediate impact. Our 300 experts trained in our method have already enabled 60,000 people to experience unforgettable learning experiences and develop new skills. Take the time to save time! Train with us.
Certification
The certification was issued under the following category of action: Training action
Open certificationAbout
Is this training course covered by the OPCOs?
Yes! You can get in touch with your Skills Operator to ask them about coverage. We can support you with this process.
Are there any prerequisites?
No prerequisites are required to enroll in the training.
Does this training course fall under the FNE-Formation program?
Yes. The FNE-Formation scheme allows all employees on partial or full furlough to have their training costs covered. If your company is eligible for partial unemployment and you are in this situation: this training will be reimbursed 100% by FNE-Formation.
How am I evaluated?
Your learning outcomes will be assessed through a practical case, a simulation, or a questionnaire.
You will be given a certificate of completion at the end of the training.
Is the training accessible?
Regarding the terms and deadlines for access to this training, you can contact us directly with a minimum notice of 15 days before the desired date.
Accessible to people with disabilities: a designated disability coordinator will follow up on any adaptation request, which must be reported in advance of the training.
Are you interested in this training?
Training programs can be custom-designed.
Duration (in days)
5 days
(adjustable internally)
Duration (in hours)
30h (5x6h)
Location
Capacity
participants
NPS*
Inter price
3 000 € HT
per participant
Intra price
TRAINING
